What types of devices can I charge?
Any USB device can be charged with the Waterlily!
Can I get other voltage outputs and different connectors?
Yes! 12V is available. Contact us for details.
What if there is no river near by and it isn’t windy?
We will be adding a hand crank accessory on our store soon for emergency use. However, we wouldn’t recommend charging a device fully this way.
Can I mount it on a bike?
Yes! We are working on a bike mount. Available on our store soon.
Can I tow it behind my canoe or kayak?
Yes! We are working on a tow cable kit. Available on our store soon.
How does it compare to a portable solar panel?
The Waterlily is able to charge your devices on cloudy days and overnight. It is capable of charging for 24 hours a day. The power output is comparable to the portable solar panels on the market.
How does it compare to a bio-lite stove?
The biolite stove produces up to a peak of 3 watts of power under ideal conditions. This would be equivalent to a Waterlily in a river running at a speed of 3.4 km/h or in a wind speed of 34 km/h.
Can I use it in the ocean?
Yes. The components are all very corrosion resistant!
Why should I pre-order. Why not wait until August when they’re available?
If you pre-order a Waterlily you:
- Own a Waterlily as soon as they are available
- Purchase it at a reduced price (20% off!)
- Receive an additional year of limited warranty
Why are you doing a pre-order campaign?
As a start-up company developing hardware a pre-order campaign makes sense. The more pre-orders we get will help determine the size of our first batch of units. Also, we’re not taking any money up front but the number of pre-orders will help us finance the first manufacturing run.
Is my credit card information secure?
Our website uses Celery (www.trycelery.com) for your pre-order experience. They have helped thousands of customers, including multinational brands (Timex, Disney), wildly successful crowd-funding projects (Coolest Cooler, Baubax), and innovative start-ups (August, Lockitron, Sphero).
Celery securely stores payment information with Stripe, their payment processor. Stripe is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. Payment information is transmitted using SSL encryption.
If I change my mind when can I cancel my order?
You can cancel your order at any time. No penalty or fee.
Do you ship outside of Canada and the USA?
Yes we do! Your order will be billed in USD.
Will you keep me up to date on your progress?
Yes we will start posting regular updates on our website once the pre-order period has expired.
What is the warranty?
We will be offering a 30 day money back guarantee. As well we will be including 2 year limited warranty on defects in workmanship and materials under normal use for pre-order customers.